Action Plan
To conduct this strategy, the cooperation from the society and government are mostly needed. During the first phase, the government must have the responsibility to provide a comfortable environment to the public to counter with this problem. In this context, our government will need to declare Gurney Hawker Center as a tourism spot. It will be reasonable when the government announced the news through mass media to increase the public awareness regarding to the problem. In this context, the government must have a regulation system towards this tourism spot. For this reason, there are four categories suggested, before the hawker center is given the title as the tourism spot, bellow are four targets which must be done in the place:
I. Standardized cleanliness and neatness
II. The security of visitors
III. The convenience appliance, for example toilet, lighting and water etc.
IV. The convenience for common transportation, parking spaces, buses service and etc.
In this case, there aren’t any problems in Gurney to meet the standard for the III and IV criteria. However, there are some instances with evidence and supports from the public which must given attention in order to guarantee the first and second criteria can be commenced in Gurney hawker center when it is declare as a tourism spot. First, our investigation result had shown some relevant evident, there are many beggars and pirated disc (CD/DVD) sellers which had risen the problem where they had caused the visitors to feel uncomfortable. In order to attract the customers attention, the had increased the music volume and even opening their stall in the middle of the hawker center as if they are doing a proper business.
Therefore, the step that should be conducted by the government to make sure the security system is in a comfortable standard for the visitors are in a maximum stage. First, on the place must build border line on wall or blocks. With the borders, safety of the visitors will be secured. Secondly, after the border lines are build, only one side of the hawker center can be used as the entrance and exit. Thirdly, a security guard house is needed in order for the local government to place an officer to carry out their duty. By this way, the security activity will be more efficient. On the other hand, placement of an officer can be seen as a preventing mechanism. This is because the beggars and the others illegal sellers will feel fear to conduct their activity with the presence of the enforcement officer.
Besides that, a restriction sign should be put on to restrict any beggars or illegal selling in the concerning area. It must place in a place which can be seen easily by everyone. If there are still beggars or illegal sellers, even the visitors will notice that it is against the law. Therefore, they are able to report to the officer or the authority. In this case, the hawkers must be told the relevant contacts that they can call. For visitors, the telephone number should be placed on the sign board which is easily seen by them.
If all the parties such as, The government, the hawkers and our visitors plays their own role just as stated above, then the comfortable environment for the visitors could optimized their daily business smoothly if the problems above are done.
However there are some deferent reactions from both the government and the public based on the researched conducted. According to our investigation, the parties that had supported us and disagree with the suggested solution are the following：
|
Pro （supporting ） |
contra ( Do not Agree) |
- Through this way, they will bring to increased of economy activities. Besides, by declaring the Gurney hawker center will help in prompting Penang Tourism Industry again.
-They feel more comfortable enjoying their meal and the nice environment without the disturbance of the beggars and pirated disc seller.
- They will be able to guarantee their customer a satisfied meal without any disturbance of hygienic problem.
|
- They will has less income opportunity 2. Pirated disc seller - It will be difficult for them to conduct their activity there. 3. The state Government - As they might need to spend some money on building the facilities suggested. |
In conclusion, although there are different reactions from the various parties, to ensure the visitors’ satisfaction and public safety and the smoothness for the business of the local hawkers the act will be crucial in helping the growing of our tourism Industrial economy. Therefore, the cost of construction and carrying out the plan shouldn’t be a cause to stop the action to be taken as soon as possible. This is because every annum, the hawkers are paying for the taxation which contributes to part of the local government income. Therefore it had been a responsibility of our government to carry out the responsibility to provide not only facilities but also providing a comfortable environment for the businesses in this tourism spot.
